Our Standards
We expect our professionals to deliver the highest standards and follow our Code of Excellence. Read more about our expectations here.
02 Code of Excellence
Our Code of Excellence is the backbone of our standards and expectations of professionals who work with us to deliver services. Our Code of Excellence covers all aspects of a professional's practice including ethics, accepting and declining work, advertising, and working with clients.
02 Professional Bodies
Some practitioners are subject to regulatory bodies or unofficial yet self-regulatory bodies. Our policy is to adopt the standards as set by those bodies where they align with the values and principles of our Code of Excellence.
Our affiliates who have gained Verified Profile Status are practitioners who have provided us with evidence of membership of professional bodies, who have undertaken required training and qualifications, and are insured to provide their services.
03 Complaints
Practitioners who work with us are subject to our complaints handling policy and we will consider those raised by consumers of services where we have jurisdiction to do so.
Find out more about our complaints handling services here.
OUR COMMITMENT TO EXCELLENCE IN MEDIATION
The College of Mediators - leading the way for UK standards in mediation training and provision
The DRA is committed to raising standards in the dispute resolution sector. We have aligned with the College of Mediators (the College) and shall adopt the standards and principles set out by them. This is an important move to provide consumers of mediation services enhanced peace of mind that they are accessing quality provision. Read our short blog here: http://disputeresolutionagency.com/alignment-with-the-college-of-mediators.
We see the College of Mediators as the leading standards setting body for mediators based in the United Kingdom. With their commitment to practitioner development, support and service delivery, the College provides an inclusive and accessible offering for mediators.
Our relationship with the College means that our members can enjoy their first 12 months’ membership with the College without charge. All associates who work with us must be registered with the College to be eligible for UK panel work and to be recommended by us. All other mediators are encouraged to register with the College.
Find out more about the College and start your application by contacting their admissions team: admin@collegeofmediators.co.uk and by visiting their website: https://collegeofmediators.co.uk/join-us/